Privacy Policy & Customer Data Notice
VishvaStore is committed to protecting your personal data in strict compliance with the Digital Personal Data Protection (DPDP) Act, 2023. This notice explains what data we collect, why we collect it, and how you maintain complete ownership of your information.
Data Minimization
We only collect 4 essential details: Name, Email, Phone Number, and Delivery Address. No financial card details or invasive cookies.
Explicit Consent
Marketing updates (WhatsApp/SMS) are strictly optional and opt-in by choice. You can toggle or withdraw consent anytime.
Right to Erasure
Permanently delete your profile and personal data anytime with 1 click from your Profile page or through our Grievance Officer.
1. Information We Collect & Google OAuth Scopes
We collect only the minimal personal data required to fulfill orders, process Cash on Delivery (COD) deliveries, and coordinate with you:
openid, email, profile) or profile completion.2. Lawful Basis & Purpose of Processing
In accordance with Section 4 and Section 6 of the DPDP Act 2023, your personal data is processed solely for specified, lawful purposes:
- Order Packing & Dispatch: Enabling Gauridad fulfillment store managers to pack fresh vegetables and fruits.
- Live Delivery Tracking: Allowing you to track your rider and receive real-time status notifications.
- Cash on Delivery Reconciliation: Recording invoice and transaction IDs for statutory tax and accounting ledgers.
- Marketing & Alerts (Optional): If you explicitly opt in during checkout, we send seasonal harvest offers and produce updates. You can unsubscribe at any time.
3. Data Minimization & Role-Based Access Controls
We enforce strict technical and organizational safeguards across our operations:
Delivery Partner Privacy
Delivery riders view only the recipient name, contact phone number, and address strictly for active dispatched orders. Riders have no bulk export privileges or access to customer profiles.
No Third-Party Data Sharing
VishvaStore does NOT sell, rent, or trade your personal data with any third-party advertisers, data brokers, or marketing syndicates.
4. Your Data Principal Rights
Under Chapter III of the DPDP Act 2023, you enjoy the following enforceable rights:
You can view your active profile, saved addresses, and historical order details at any time by signing in to your Account Profile.
You can modify your name, contact phone number, and saved delivery locations directly from your profile settings.
You can permanently delete your account and erase your personal data with a single click in your profile settings or by submitting a ticket to our Grievance Officer. Personal PII on past orders is anonymized, retaining solely financial invoice IDs required for tax compliance.
You have the right to file a grievance with our designated Grievance & Data Protection Officer regarding any aspect of your personal data processing.
5. Grievance Redressal Mechanism & SLAs
If you have questions, complaints, or requests regarding your personal data or wish to exercise your statutory rights, please contact our designated officer: